All orders, to be considered valid, must follow this points:
Discount codes can be used on order with three or more bottles and not combined with latest offer promotions.
Returns & Refunds
You may initiate a return or exchange online, by email or Live Chat. If you are not 100% satisfied with your purchase, you can return your order to us for a partial refund within 90 days of your purchase. (Bottles must be unopened, in the state you received them, and in the original packaging). (SHIPPING COSTS WILL NOT BE REFUNDED)
- Opened bottles
- Broken bottles
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account after the delivery. In most cases, we will issue your refund in the same way you made the original purchase.
Please note: we can only refund the product purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.
Tenuta Torciano & Parthners are not responsible for personal data or items left in returned merchandise. Tenuta Torciano & Parthners are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
All orders can be cancelled within 6 hours of purchase. After 6 hours the order goes into processing.
Time of Delivery Order:
Delivery time depends according to the State; normally delivery are between two and six Weeks. In case of bad weather and curriers problems, we have to indicate a maximum time of 14 weeks.
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. We will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal of the same quality or a superior one.
Costs of delivery
All prices in the site will show taxes, discounts and delivery prices to the state of the consignee. At the moment an order for purchase is inserted, the electronic module will indicate the costs of the selected items, with the additional price for shipping and handling added.
Eventual Additional Local Taxes from the Customs are not included.
You must be at least 21 years old to order and receive wine in the U.S. by federal law. By placing an order you represent to Italy Direct that you are at least 21 years old. At time of delivery someone 21 years or older must be present during normal business hours to sign for the package. If no one is available during normal business hours at your shipping address to sign for the package we encourage the package to be shipped to your business to insure fast, interruption-free delivery. Void where prohibited by law.
If you are a Canadian client the shipping fee that you see on the checkout page does not include a possible brokerage fee or duties that you could be charged when you receive the package. Santa Maria Novella is not responsible for those fees and they are not reimbursable by SMN.
Weather conditions (whether it is extreme heat or freezing temperatures) create challenges for shipping wine.
When temperatures while in transit could adversely affect your wine order, Tenuta Torciano will suggest several weather safe options for you. Primarily, in extreme cold or heat, we recommend the following options:
- Choose Next Day Air and a business address or FedEx Store for fast delivery and ensured signature. Shipping Next day Air will reduce the time in transit. Select this shipping option and also use the shipping calendar to select a date when someone will be there to sign for the package on the first attempt. Business addresses and FedEx store locations are also good options in these cases since there is someone there to sign for deliveries.
- Next Day Air does have an increased cost, but this is the best way to get it there quickly and on a pre-planned date. Choose the Hold Until Safe and we will ship it once weather conditions are suitable. In this case, we will watch the weather closely and will remove the hold and ship your order as soon as conditions permit. The release dates will vary, and because there is no specified date for delivery, the warehouses will ship it as weather permits. If the Hold Until Safe option is released and your order is shipped, you will receive a shipping notice with the tracking number link.