Orders Terms & Conditions
This order will be accepted by a legal and licensed shipping channel of distribution. The products purchased will be processed and invoiced by an agent from one of our warehouses. The buyer is solely responsible for the purchase of alcoholic beverages. You are authorizing the retailer to act on your behalf to utilize a common carrier. Note: You have prepaid this order in European Currency.
The exchange rate that your credit card company uses may be different, from the actual amount that you will pay.
Products are final sales and will NOT be eligible for refunds/cancellations. The shipping fee that you see mentioned on our checkout DOES NOT include any possible brokerage fee or duties that you will be charged once you receive the package.
We are not responsible for these fees and our company will not reimburse them.
All orders are non-refundable and cancellation is not allowed; even in the case that the customer decides to refuse the package. Orders are processed immediately once the payment has gone through and we do not accept later delivery dates.
Nature of the Product
The wine being sold is an old vintage and may exhibit unique characteristics and qualities associated with its age. The bottles, labels, and corks of the wine may display signs of aging, wear, or deterioration.
Sold "As Is"
The old wine vintages are sold on an "as is" basis, without any express or implied warranties or guarantees. The buyer acknowledges that the wine's taste, aroma, color, and overall condition may have changed over time and that these changes are beyond the seller's control.
The buyer understands and accepts that variations in taste and quality may exist due to the wine's age.
No Refund or Reimbursement
All sales of old wine vintages are final, and no refunds or reimbursements will be provided. The buyer acknowledges and accepts the risks associated with purchasing old wine vintages and understands that the condition and taste of the wine cannot be guaranteed.
Tenuta Torciano & Parthners are not responsible for personal data or items left in returned merchandise. Tenuta Torciano & Parthners are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Time of Delivery Order:
Delivery time depends according to the State; normally delivery are between two and six Weeks. In case of bad weather and curriers problems, we have to indicate a maximum time of 14 weeks.
On rare occasions, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. We will not hold up an order and will simply automatically substitute the wine with the comparable vintage. Please be assured that we will only substitute with a vintage for the same type, varietal of the same quality or a superior one.
Costs of delivery
All prices in the site will show taxes, discounts and delivery prices to the state of the consignee. At the moment an order for purchase is inserted, the electronic module will indicate the costs of the selected items, with the additional price for shipping and handling added.
Eventual Additional Local Taxes from the Customs are not included.
You must be at least 21 years old to order and receive wine in the U.S. by federal law. By placing an order you represent to Tenuta Torciano and Tenute Giachi srl that you are at least 21 years old. At time of delivery someone 21 years or older must be present during normal business hours to sign for the package. If no one is available during normal business hours at your shipping address to sign for the package we encourage the package to be shipped to your business to insure fast, interruption-free delivery. Void where prohibited by law.
Canadian, Australia, Extra EU, Extra US Shipping
If you are a Canadian, Australian or Extra EU and Extra US client the shipping fee that you see on the checkout page does not include a possible brokerage fee or duties that you could be charged when you receive the package. Tenuta Torciano and the Torciano Group are not responsible for those fees and they are not reimbursable by us.
Weather conditions (whether it is extreme heat or freezing temperatures) create challenges for shipping wine.
When temperatures while in transit could adversely affect your wine order, Tenuta Torciano will suggest several weather safe options for you. Primarily, in extreme cold or heat, we recommend the following options:
- Choose Next Day Air and a business address or FedEx Store for fast delivery and ensured signature. Shipping Next day Air will reduce the time in transit. Select this shipping option and also use the shipping calendar to select a date when someone will be there to sign for the package on the first attempt. Business addresses and FedEx store locations are also good options in these cases since there is someone there to sign for deliveries.
- Next Day Air does have an increased cost, but this is the best way to get it there quickly and on a pre-planned date. Choose the Hold Until Safe and we will ship it once weather conditions are suitable. In this case, we will watch the weather closely and will remove the hold and ship your order as soon as conditions permit. The release dates will vary, and because there is no specified date for delivery, the warehouses will ship it as weather permits. If the Hold Until Safe option is released and your order is shipped, you will receive a shipping notice with the tracking number link.